{
  "kind": "actual-agent-conversation",
  "question": "runbook.clean.md 中的 AtlasGateway 2.1 / AGW-401 条目写了哪些排查步骤与升级条件？这是知识条目解释，不分析用户日志，不创建工单。",
  "transcript": "Bot said:\n\nHello, I'm Workshop-ITHelpdeskAgent-Lab04. How can I help?\n\nLike\nDislike\nSent at October 13 at 6:11 PM\nJust now\nBot said: Hello, I'm Workshop-ITHelpdeskAgent-Lab04. How can I help? Message is interactive. Click to interact.\nYou said:\n\nrunbook.clean.md 中的 AtlasGateway 2.1 / AGW-401 条目写了哪些排查步骤与升级条件？这是知识条目解释，不分析用户日志，不创建工单。\n\nYou said: runbook.clean.md 中的 AtlasGateway 2.1 / AGW-401 条目写了哪些排查步骤与升级条件？这是知识条目解释，不分析用户日志，不创建工单。\nBot said:\n\nAtlasGateway 2.1 / AGW-401 Troubleshooting Steps and Escalation Criteria\n\nTroubleshooting Steps:\n\nCheck certificate chain: Verify if the intermediate certificates are complete.\nCheck binding version: Confirm the current service certificate fingerprint.\n\nEscalation Criteria:\n\nIf the issue persists after approved configuration fixes by authorized operations personnel, escalate by creating an internal incident ticket.\n\nAdditional Notes:\n\nAGW-401 indicates a trust chain or binding configuration issue, not a user password error.\nDo not disable TLS verification, request private keys, or suggest bypassing authentication.\n\nSource: runbook.clean.md, AtlasGateway 2.1 运维手册, AGW-401 section ​1​\n\n1 reference\n1\nrunbook.clean.md\nLike\nDislike\nSent at October 13 at 6:11 PM\nJust now\nBot said: AtlasGateway 2.1 / AGW-401 Troubleshooting Steps and Escalation Criteria Troubleshooting Steps: Check certificate chain: Verify if the intermediate certificates are complete. Check binding version: Confirm the current service certificate fingerprint. Escalation Criteria: If the issue persists after approved configuration fixes by authorized operations personnel, escalate by creating an internal incident ticket. Additional Notes: AGW-401 indicates a trust chain or binding configuration issue, not a user password error. Do not disable TLS verification, request private keys, or suggest bypassing authentication. Source: runbook.clean.md, AtlasGateway 2.1 运维手册, AGW-401 section ​1​",
  "controlledAzureRetrievalExecuted": false,
  "onlineReportGenerated": false,
  "incidentCreated": false
}